Privacy Policy

• Account information — name, email, phone, date of birth.
• Identity verification documents when required for KYC.
• Transaction history including deposits, redeems, and bonus activity.
• Device and session data such as IP address and browser fingerprint.

We use collected information to operate your account, process deposits and redeems, prevent fraud, deliver promotions you opted into, and improve the Monaco product experience.

Monaco does not store full card or bank credentials. Payment information is processed through PCI-compliant third-party providers. Crypto wallet addresses are stored only when required to deliver redeems.

We use cookies and similar technologies for session management, analytics, fraud prevention, and personalisation. You can control non-essential cookies through your browser settings.

This site may use the Meta (Facebook) Pixel to measure advertising effectiveness and reach audiences across Meta platforms. Data shared with Meta is governed by Meta's privacy policy.

Conversations with our support team are retained to maintain a record of decisions, resolve disputes, and train internal agents. Messages are accessible only to authorised staff.

We apply administrative, technical, and physical safeguards to protect your data. Access to sensitive systems is restricted to authorised personnel and logged for audit purposes.

For privacy questions, data access requests, or deletion requests, contact privacy@monaco.gg or use the Contact Support page.